SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS or Fedex
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of personalizebox (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of personalizebox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Laces, like rubber bands, stretch perfectly, complete with 5 metal clips (one, as I understood spare)
Заказал 2 пары. Попросил продавца в одну из них вложить чёрные замки. Тот всё сделал правильно. Товар описанию соответствует. Шнурки хорошо тянутся. Пока не пользовался, но качество на первый взгляд норм. Спасибо.
I ordered 05.12.2021, received 18.12.2021 in Moscow. Quality is good, the parcel is satisfied
Доставка 9 дней. Шнурки эластичные, хорошие. В комплекте 4 зажима.
Delivery about a month to regular mail. Laces are just a godsend, especially for a child.
Wonderful! Received earlier than expected. Looks like good quality haven't tried yet but looks promising. Thank you!
Excellent quality thanks to the store is recommended
Доставка быстрая, товар соответствует описанию, размер подходит, всё согласно заказа, надеюсь что прослужат долго, рекомендую товар и магазин, спасибо и успехов в делах.
ricevuti subito
I haven't used them but they look good
2 well-drawn laces of 52 cm each t 6mm wide, complete with 4 dark silver clips on the ends
These elastic laces are not like ordinary cotton laces. When they are placed on the shoes, they seem much lighter, and we have the impression that the shoe and the foot do not only 1 try them is adopt them I bought about ten of all colors with different fasteners and offered it to members of my family. I recommend to 100%. If you have a pair of shoes in which you feel bad put elastic laces in place of the original ones and I'm sure which will be much more comfortable
Excellent product corresponds to the description of delivery fast
Excellent goods
Delivery month. For myself and the child in all shoes with laces I insert them. I just like it, and the child does not need to lace, just the leg inserts like in a sneaker.
Garna yakust
The store does not read messages immediately. Answers late
I got it, it's like in the description!
It came fast enough. Well packed. All in stock
All according to the description, I recommend
Is OK
Will go
We liked the laces. Thanks for the fast delivery.
I did not communicate with the store. Delivery mega-fast (1 week to the capital). They look decent.
Shop Super!!! I order not the first time, the delivery of 10 days to Kamchatka. The only thing, this time confused with the color, asked to change... But something went wrong
Super-Duper laces! My sister advised me, and I remember her warm words every day. The point is that these are rubber bands, decorated as laces. Only these laces do not need to be tied every time-untie. And this is a cool invention! In general, you can tie and leave as usual laces. But in the kit there are still fixers. And I made the "instructions": lace up, cut off the excess and fixed the ends with locks. Yay! My delight!
Заказ пришёл быстро, не ожидала)) спасибо, продавца рекомендую. Поже дополню отзыв
Description at 5. steep laces. do not worry where to hide the tips
Exactly, but the quality I did not really like, here is a photo for comparison with another store, white. Norm
Perfecto! Para unas zapatillas de 5 agujeros tuve con un solo cordón, así que me quedó otro de repuesto o para pedir otra pieza de final. Quedan genial y son muy cómodos. Envío rápido
Everything fully corresponds to the description. Good laces
Good product, good communication with store, product received as described. I will buy more soon.
Very comfortable laces, 1 lace was enough for two sneakers, I liked stretch well, shoes do not fly.
Everything is fine, cool laces, reached with other parcels in one. For 14 days in Rostov on Don, I recommend the goods, I will order more
Already wrote a review on this product. Everything is perfect. Shipping fast.
Good laces, I order a second time, the delivery is fast.
Very practical, I love and have bought several
good quality product. i love the color. thank. you store
Like norms. For such money in general, there is nothing to complain about. the lace is elastic.
16.01 ordered and 12.02 received, Kiev, ukrmail. Stretch 3 times. In appearance, beautiful, everything is OK.