This is a real picture of our product
This is its functional features and optional colors
-earphone 55mah rechargeable
-charging box：500Amh (optional）
headphone playback time：3-4 hours
headphone talk time about：4 hours
-standby time：6 hours
– Auto power on/Auto power off
– Previous song/Next song
– Answer call/Hang up call
-Can be used alone or in pairs
You need to pay attention
True wireless stere（TWS) design，individual left and right channel，HIFI sound，both the left and right earbud are Bluetooth enable，could used separatelyor used as one pair.
All accessories in the box
1 Pair J3 Pro TWS Earphone
1x Charging Case
1x Type-c Charging Cable
1x User Manual
2x Spare headset cap
1. Are the products real and original?
Yes, all the products displayed are 100% real and original.
2. How’s the quality of the products?
We are strive to make high-quality products. We will check the products carefully before we ship it to you.
1. When will the seller ship my order?
Our products are in the stock, and your order will be shipped out within 1-3 business days after your payment is verified by Aliexpress.
2. How long can I receive my order?
For some remote countries, such as Brazil, Chile and Syria, aliexpress standard shipping and post usually take 15-60 days or more, such as 90 days. Please wait patiently for your order. If you want to receive the package as soon as possible, you can choose DHL, but please contact us to increase the extra freight for express delivery.
3. Do buyers need to pay customs tax?
Buyers are responsible for (in case) all tax or VAT under any circumstances.
4. Can I change the name / address for my order?
Please send us the right name / address. But we do not offer this service during all the Aliexpress Big Promotion. Please double check your orders information before complete the payment.
5. About sign of the parcel:
Please open the package for inspection upon receipt. If the package is damaged or empty (stolen), please ask the express to provide official documents and go through the compliance procedures on the spot.
Attention For Russian Customers:
1. Please fill in your full name including your first name, middle name and last name when place the order.
2. Please fill in your correct address including your Apartment Number, Street, City, Region and country. Otherwise your package would probably be returned!
3. We are not responsible for your mistake.
Attention For Brazil Customers:
Please add the CPF of your order’s recipient in the order note when you place the order shipped from Brazil because the shipping company needs the CPF to arrange the shipment. Thanks for your understanding and cooperation.
About After-sales & Warranty:
1. There are 6 months warranty for our products.
2. If you got a defective goods, please send us a message first about the problems with videos or photos, and we will try our best to solve the problems for you.
3. If you want to return the product, please contact us within 3 days after you receive the order. All returned goods must be returned with its original packaging and accessories. Customer is responsible for shipping charges on returned goods.
4. Sometimes the shipping company lost the parcels, if you have not receive you order in the delivery time, please contact us and we will refund you the payment or arrange to resend you the order again in this kind of case.
We are trying out best to satisfy our customers. We sincerely hope that you can leave us a positive feedback. For any reason you are not satisfied with your order, please contact us through (My Messages) or (Ask Seller Questions), Trade manager before leaving neutral or negative feedback. We will do our best to resolve any problems and satisfy your needs.
Beijing Time: 9:00-12:00am, 14:00-19:00pm.
New York Time: 20:00-23:00pm, 1:00-6:00am.
London Time: 3:00-6:00am, 8:00-13pm.
If you fail to reply to your message in time, please wait patiently. The reply may be late, but it will never be absent
Leave a Review
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse will be shipped depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS or Fedex
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.