SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS or Fedex
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of personalizebox (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of personalizebox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I send very well, I haven't inflated it yet but it looks nice and big.
Fantastic and super fast shipping I recommend
Arrivatii very fast still don't have them inflated but is very cute
Good looks, still needs to go use, is a big balloon, delivered on time, thank you so much!!
Perfect
Very big balloon and very nice but one of the ballon I was not available to blow a bear inside so I was have to cut a bit balloon to blow it near inside and then ballon but It did worked so happy second one had no problem so very good will order again and arrived fast too
Identical
arrived after 6/7 weeks. Have yet to try product out
Verdaderamente hermoso, tal y como en las imágenes, además de que llegó súper rápido, lo recomiendo 100% Muchas gracias al vendedor!
Happened recommend
Arrived in good time 1 week and a half. Very nice. We have to air it. It looks good.
Arrivée très rapidement
The goods went long, but came. Not yet.
We have not yet inflated, we are waiting for the replenishment in May, we bought it as a gift. Looks like everything is worthy, as in the photo
It all came as in the photo, not yet inflated. I did not communicate with the store.
parfait comme sur la photo et livraison plus rapide que prévu
Tof en snel geleverd
I'm fast I haven't used it yet but, I hope I love it
Adorable balloons! Normal size, great print. Will order again for next baby shower, baby’s birthday and gender reveal!
מיצר good long no נפחתי below נשאיר long פידבק