SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS or Fedex
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of personalizebox (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of personalizebox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I chose my picture! They did exactly as I asked! I'm madly happy!!! Thanks store
très contente de l'achat le vendeur a l'écoute de se que on veut super sympa je recommande
Really beautiful. Nice printing and quality looks good... see after washing. No smell. My cats are spoiled. Thank you very much to the store it is very very beautiful
Ordered on April 15th, 2021 and received on May 14th to Canada. The blanket is as described, soft and beautiful; perfect for a baby. I have ordered multiple baby blankets and I am happy with all blankets received. The mesh decor bag is the perfect finishes. I strongly recommend this store.
Really very satisfied with the product value for money top! I highly recommend this store, fast delivery around 10 days in France!
Super! Super! Super! Super! Very satisfied with the store, very patient .. I ate his whole brain off a spoon. With the font. Eventually it turned out very beautifully even better than I expected .. The quality is good, soft, velvet, bright blanket which the baby will like very much, I hope, since ate took from the son of 5 years To Israel came very quickly, something about 10 days .. Advise!
The result is beautiful. The communication with the store was very well done. He is listening and the result is exactly up to my request! The parcel is received quickly, the plaid is packed in small dust bag
Quality and customization at the Top
Product arrived in 20 days Good quality super soft
Beautiful! Very good quality! I recommend
This is adorable, I ordered before for my first baby and I loved it. This is my second order. And love it again. Thank you. Arrived in 2 weeks. So happy
Second order I am very satisfied I recommend 100%
She is super perfect very satisfied
Beautiful besides I ordered another
Magnifique
The best item I ever got from aliexpress!! First of all, communication with store- I needed to use Lithuanian letters, which wasn’t a problem at all (it’s really hard to find seller who can make item using these letters). I placed order on 22.01.2021, blanket arrived on 08.02.2021(to UK), in my opinion it’s super fast for customise item! I’m happy with a quality too, everything is like in the description. I love that colours aren’t too bright, will go perfectly with all other pastel colours items we already got for baby :)). If you thinking about ordering this blanket as a gift, you can definitely do it, packaging is really nice and definitely worth every penny!!
Without words magnificent like the picture strongly recommend store very attentive thank Will ask another with different picture
Just perfect. A very nice job, I recommend this store, it's the 3 th that I do at home.
Great, fast delivery. I highly recommend. Soft cover and arrived in a nice packaging.
Magnificent! Much more beautiful when photo