SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS or Fedex
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of personalizebox (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of personalizebox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful!!!
Beautiful!!
Perfect. Very nice
Very good keychain. The message I wanted was accurate. My wife loved the gift.
good
Adorable. A little smaller than I expected though.
Delivery 2 months to Moscow. Came in a velvet bag.
It is very well not the same gravure as in the photo is a standard laser gravate
Delivery made well ahead of schedule, keychain with a delicate workmanship.
Exactly as described. Had no problem with communication with store. Top.
50 days in Italy everyway arrived in time for the occasion
like it
Really beautiful
thank you very beautiful
About two weeks to arrive, exact description and very nice, I like it!
A really unbeatable article! I really recommend buying this product
Bon produit
Very good
Great product all perfect, top store ☆☆☆☆☆☆☆☆consiglio
After a very long time of waiting, in the end I did receive the item I was waiting for. product is good.
I'm a long time coming, but I'm good. It's like the picture and just like I asked the store
Very cool
Great
Very accurate
It’s amazing
Sent quickly. Arrived quickly-3 weeks delivery. Engraving as ordered. But not as dark as the picture, not black, but Gray and thin font
the incision is not very strong on mine, not like in the image
ok
Thanks. Good product. And fast delivery♥️
The product was identical to the photos. I am very satisfied and I will recommend to anyone I know. Thank you!
im so happy with this order, communication and product and printing are so good...delivery in 28 days
Lovely pendant and very well engraved. For my taste, the chain is a little long. He's arrived in 24 days. How it's for gift, I'll put pictures when I deliver it.
fast and accurate.
Beautiful
Excellent material
Arrival a crisper but goods is okey
parfait
Love it.. this is a gift for some one but I might order one for myself .
Good quality and shipping in estimated time, I recommend
Walked for a long time. But sent quickly. Exactly the same as in the picture. The store noted the date requested.
Awesome.
Super!!
As discribe, perfect , happy to do buisnes with again
The keychains arrived in three weeks and with the data as I had asked for them
I received the parcel for three weeks, the key chains were less than I thought, but the goods are happy, the store took into account all the wishes. I recommend
Product came as requested. I Am very satisfied!
Super quality and nice store recommend
I love it is absolutely perfect, it is as described and comes in a lovely velvet sachet
Great! Exactly what I wanted, the message in french is perfect :) Very happy of this order !
Unexpectedly good quality. Buy it, don't regret it! Supper! Many thanks to the store!