SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS or Fedex
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of personalizebox (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of personalizebox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it! I asked again
SO CUTE AND SO WELL MADE I’M IN LOVE MY BF LOVES IT I’M SO HAPPY
A little small the photo but nice board
Product כלכך beautiful
The keychain is beautiful what I see a little small the circle of the photo but the speed has been fantastic. The material is light but the store has put what I have asked you very happy and I have had good communication with him.
Very good
I love it so much ! So beautiful! Thank you !
Simple perfect high speed even הספקתי give it for best as gift for חתונתה
It's fast ומדויק! Recommend very
I wanted to say thank you so much it is so beautiful
Beautiful!!! Thanks store!
Doesn't look like what I asked for
I love it! It's perfect.
Recommended 100%
THE best ever order!!!!! Thanks its perfect
Perfect and beautiful
Beautiful Key Chains but feels somewhat cheap.
Bought this as a gift for my friend & she loved it! It is so cute & the price is such a good deal!
it's beautiful.thank you
danke
Amazing!
I love the item.. Its very beautiful
Great
Bon produit
Went to Latvia for a long time, but it is most likely because of the new year holidays, the quality is super, the surprise was successful, thanks for it to the store!✌
thaks a lot . very good gift for my friends
Keychain Super, delivery fast
Very efficient and affordable. I love it it’s a very memorable gift for an anniversary present.
Excellent reason to please, did everything as requested, the quality is good
Perfect
ok
Great!
communication wasn't so great, I didn't receive it on time but overall i love it. I really how they deal with it my friend loved it
Excellent work recommended store
Very beautiful worked
Received item on time and you’d be surprised to see how cute it is. I loved it. Can’t wait to give it to my boyfriend .
I love this purchase! My boyfriend will love this for christmas! Thank you!
Fast Shipping. Very nice store, and helpful. A quality product, looks perfect. My wife loves it very much. thank you very much, seller. highly recommend
Very quick delivery, and the keychain is fenomenal!
Loved, just loved the product. Came straight, custom photo asked, correct dates and names that sent. Super store, fast respond, super helpful. Ordered two!
Beautiful and wonderful
perfect
omg it's so cute, thanks
It took a while to get here but I really love it! Worth the wait I’d say.
very pretty. thank you
amazing!! picture doesn't do justice to how amazing this is
Looks very nice. Expected the plate to be a little thicker. But very nice.
I love it! So beautiful and made clearly! Fast shipping. Thank you store !!
Perfect! Beautiful and very well done! The photo is small but looks perfect and the store followed all the instructions I gave him to customize the keychain. Highly recommended!
It just took a little while, but it was worth it.