SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS or Fedex
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of personalizebox (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of personalizebox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super. Board
Quickly, qualitatively and inexpensively, I recommend the store
Super must be taken!
Such laces I already ordered and they really liked me. She put them in the warm colors of my granddaughter and now she easily dresses them. I made another order for laces of other colors. I recommend to buy. 5 * star store and thank you very much!!!
Nice and stretchy for my work shoes! Thank you store for the instruction video as well, it really helped.
Excellent thanks, ordered some came two
Come quickly. The product corresponds to the description. Good laces. Metal wrappers. Recommend.
Delivery month. Length 1 meter, when stretched easily lengthens Up to 2 meters. Slightly thin in my opinion.
As always, excellent.
Seller Fast shipping ✓ Useful product and as anúncio✓
Corresponds to the description. Delivery for a month in Kiev.
Laces knit rubber, one wystarczyła two shoes :) not need their tie
The goods are completely satisfied. Thank you to the store for the fast delivery and for the processing of all purchases. Quality is satisfied.
Good laces. They stretch hard. Let's see how they will be in a long sock. It's been weeks for 3.
The best laces. Elastic you cut them to measure, it doesn't hang. They look super nice, comfortable and practical. I will buy more
Fast delivery. Took to replace the old ones. Seller recommended
It came quickly, the norms are elastic laces with a screw fastener. It remains only to insert into the shoes, fit the size-extra cut off and the laces no longer interfere.
I got the order. The Laces themselves stretch, the locks are metal, very convenient-once lace up and you can only shoe with a spoon. Product and store recommend.
I order not the first time, very convenient to use, I have one lace for a couple of sneakers, K. They are very long. The delivery was very fast.
Laces correspond to the description, I recommend
Laces came quickly. Exactly as in the photo. The child liked it. Thank you.
Заказ в РБ пришёл за месяц. Упаковано хорошо. Товар соответствует описанию. Цвет нежно голубой. Покупкой довольна.
Everything came in excellent condition, ordered three pairs for a sample, all three and came, in the case still did not try, to the touch like all the rules, the parcel went two was two
Стандартная упаковка .Меггабыстрая доставка для такой мелочи .Отличное качество .РЕКОМЕНДУЮ!!!
Cool looking. Not used yet. Will update after use.
lindos, confortáveis... gostei tanto que comprei mais.
Excellent laces. In general, you can use as usual (without iron). Due to elasticity, shoes will never press on their feet too much.
High quality shoelaces, stretch easy. Put on my own shoelaces. Easy instructions. Recommend
Delivery 14 days. Super laces, all as in the description, stretch, strong, fix the leg well, but here as you yourself tighten.
I just loved the laces. Are wonderful.
Very good Easy to put on, easy to take off and very comfortable to use!
Very beautiful like
Amei todos lindos, muito satisfeita com minha compra. obrigada!
Very beautiful like the photo description, closing it is metal, will be beautiful in my shoes, loved
Arrived on time arrived well like product recommend
Look good, delivery 2 months. After installation, I will add a review
Já havia comprado para alguns calçados antes e como sempre veio perfeito! Ótima qualidade, elasticidade na densidade certa e comprimento ideal para tênis e botinhas. Dá para fazer trançados diversos.
Шнурки эластичные. Металлические заглушки навинчиваются отдельно, то есть, можно применить и к другим шнуркам. Все отлично. Доставка быстрая.
Very comfortable and easy to adjust.
Great store sent colors ordered. Thank you for attention :)